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Cancellation Policy – Refunds

A transfer cancellation by the lessee can only be made in writing, via email towards the company and the cancellation is subject to the following limitations:


– For cancellation which takes place ten (10) calendar days prior to the planned route, for reasons related to the lessee, a minimum amount of 40 euros will be demanded and the rest of the amount will be reimbursed by the company.


– For cancellation which takes place 3 (three) calendar days prior to the planned route, for reasons related to the lessee, a minimum amount of 80 euros will be demanded and the rest of the amount will be reimbursed by the company.


– For cancellation which takes place 24hours prior to the planned route, for reasons related to the lessee, the lessee will have to reimburse 100% of the firstly agreed amount and the company declares that no amount is refundable.

The company will not claim any amount in any case of extraordinary events that do not allow the route to take place (i.e. bad weather, social unrest, earthquakes etc.) .

If during the contract, extraordinary events occur that do not allow the route to take place, the company will demand 50% of the asked price, that has already been paid in advance and is not entitled to the entire fee.

In case the transfer does not take place due to damage of the vehicle or due to reasons which relate only with the driver, the company is obliged to designate another individual or another company to undertake the transfer for the facilitation of the lessee.